Vigilance and grievance management system
The vigilance and grievance management system that keeps every case on one accountable record.
Built for PSUs, ministries and government bodies: complaint intake, vigilance review, two binding Chairperson decisions, DAR proceedings, vigilance clearances and closure in one role-based system.
Chairperson
Dashboard
All cases
My cases
Clearances
Employees
Reports
Chairperson dashboardOversight of all grievance cases and pendency
Illustrative dataCase referenceSubjectHeld byStatus
GRC-202609-000148Irregularities in tender evaluationA. DeshpandeEnrichment pending
GRC-202608-000131Demand for gratification at site officeR. K. MenonFinal decision due
GRC-202607-000117Misuse of official vehicleV. RaoDAR · first advice
GRC-202606-000092Delay in pension settlementS. IyerClosed
Total cases148
Unassigned6
Awaiting my decision9
Overdue 180+ days2
Case aging
0–30 d · 6831–60 d · 3661–90 d · 2791–180 d · 15180+ d · 2
Built around how vigilance work is actually done
CVC & CBI referralsMP / VIP priorityMajor & non-major DARVigilance clearance180-day pendency
Registers, files and follow-up letters can't show who is holding a case, or why.
When complaints live across inward registers, email, spreadsheets and paper files, pendency is hard to see, ownership is unclear, and checking whether anything is pending against an officer means manual cross-checks.
Pendency you can't see
Cases sit with an official for months and only surface when a reminder arrives from outside.
No single owner
Files move between desks without a recorded hand-off, so no one can say who is accountable today.
No trail, no confidentiality
Proposals, advice and final orders are scattered, so audits are slow to assemble and sensitive vigilance data is hard to keep confidential.
How a case moves
Walk through it in the tour →Eight stages. One current owner at each. Nothing moves without a record.
01 · Public or CoordinatorComplaint registeredFiled online with CAPTCHA and email OTP, or logged by a Coordinator from a letter, call or visit. A case number and acknowledgement are issued at once.
02 · CoordinatorOwned and enrichedThe Coordinator self-assigns, then records source, priority, category, classification, officer level, office, the officers concerned and earlier references.
03 · OfficialAction proposedThe official classifies the complaint's nature and proposes an action, from filing to a CBI referral or investigation.
04 · ChairpersonAction finalised (Gate 1)The Chairperson finalises the proposed action, or returns it to the official for reconsideration. Only a finalised action moves forward.
05 · OfficialVerified and investigatedLetters and verification are logged, with monthly status updates, until an investigation outcome is proposed.
06 · ChairpersonFinal decision (Gate 2)The binding outcome: administrative action, DAR action, or no vigilance angle found. The complaint is marked Resolved.
07 · Official and ChairpersonDAR or administrative trackMajor or non-major DAR proceedings with IO/PO and the First and Second Advice loop, or administrative correspondence, each reviewed by the Chairperson.
08 · OfficialFormally closedOnce all required actions are complete, the closure date and remarks (minimum 100 characters) are recorded. The case is Closed and read-only.
Authority where it belongs
Only the Chairperson can take a binding decision, and the system enforces it.
Officials propose and the Chairperson decides, twice: once on the course of action and once on the outcome. Each decision needs written reasons. Earlier proposals stay visible to every later handler, so no one decides without the full picture.
1
Gate 1 · Finalise the proposed actionFile or close · Forward to administration · Forward to CBI · Forward to the department concerned for action or I&R · Take up for investigation, with or without verification. The Chairperson finalises the proposal or returns it to the official for reconsideration.
2
Gate 2 · Record the final decisionAdministrative action proposed · DAR action proposed · No vigilance angle found. The complaint is marked Resolved, and where further processing is needed the Chairperson assigns the official who carries it out.
Cases not assigned to the Chairperson open read-only, which keeps oversight separate from action.
More than a complaint tracker. The whole vigilance function in one place.
Explore the platform →IntakePublic and offline complaintsA no-login public form with CAPTCHA and email OTP, plus Coordinator entry for complaints received by post, phone or in person.
Case workflowReview, investigation and decisionGuided forms for enrichment, official action, verification, monthly status updates, investigation outcomes and closure.
DisciplinaryDAR and administrative processingDiscipline and Appeal Rules (DAR) proceedings on major and non-major tracks, with IO/PO and the First and Second Advice loop. Drafts can be saved and resumed.
ClearanceVigilance clearance for officersClearance before promotion, deputation or retirement, routed through officials to the Chairperson for approval or rejection.
RegistryHR employee registryOne authoritative list with vigilance flags: Secret or Agreed list, CBI case, DAR case and investigation pending.
OversightComplaint monitoring dashboard and reportsAging buckets, pendency by custodian, DAR stage aging and exportable detail grids. Click any figure to reach the cases behind it.
Complaint monitoring
See who is holding which cases, and for how long.
Reports show open cases by age bucket and by the official currently holding them. Anything past 180 days is flagged for escalation. Click a bar or a name to go straight to the cases.
Explore reporting →Pendency by custodianIllustrative data
OfficialHeldAvg. ageOldest
R. K. MenonChairperson941 d118 d
V. RaoChief Manager (Vigilance)1463 d196 d
S. IyerDeputy Manager (Vigilance)1128 d87 d
A. DeshpandeComplaint Coordinator63 d9 d
2 cases have been open for more than 180 days and need escalation
Sensitive vigilance data, handled with the controls it demands.
Security & compliance →Data hosted in IndiaAll complaint and registry data is stored and processed in India.
Security-auditedThe application has been through an independent security audit.
Role-based accessOfficials see only the cases assigned to them. Vigilance flags are visible only to authorised roles.
Non-editable action historyEvery action is recorded automatically and cannot be edited by users, with the user, remarks and a time stamp.
See the complete case lifecycle, set up with your organisation's roles.
A 45-minute walkthrough for your vigilance, HR and IT teams.